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Shipping & Returns

When will my order ship?

To check the status of your order, go to your account and click on 'view order details' under the order number. Here you will find an estimated delivery date, as well as a copy of your invoice. When your order ships, we’ll send a confirmation email that includes your tracking information. This tracking number will also be available in your account, so you can follow your order’s progress all the way to your doorstep. Some Saver shipping methods will even provide live updates to your order history, so be on the lookout.

 

How will my order ship and how much will I be charged?

We offer the following shipping options to customers within the U.S. at the following flat rates.

Mail Innovations or Surepost: $8.99

UPS Ground: $11.99

3-Day Air via UPS: $23.99

2-Day Air via UPS: $30.99

*This option utilizies SurePost and UPS Mail Innovations, both hybrid services. Basically UPS and the USPS will collaborate to deliver your order. By having UPS ship from our warehouse to your region, and the USPS make final delivery, we're able to pass more savings on to you.

If you are not able to receive mail from USPS at your location, please make sure to choose Standard shipping to ensure the package is delivered by UPS. Any orders shipped to APO/FPO, PO Box, Alaska, Hawaii, Guam or Puerto Rico, will be sent via USPS. 

You can check the status of any order by visiting the Order History section of your account. An email notification with tracking information will be sent to you when your package has shipped

 

What shipping services do you offer and what is the transit time?

The following shipping options are available: 

Shipping Services

Estimated Delivery Date

Mail Innovations or Surepost

3 to 7 Business Days after shipping

UPS Ground

2 to 5 Business Days after shipping

3-Day Air via UPS

3 Business Days after ordering

2-Day Air via UPS 

2 Business Day after ordering

 

How do I return items

Customers asked. We listened. We now offer refunds back to the original form of payment. If your merchandise doesn't fit or you don't love it for any reason, you can return it for a refund to the original form of payment minus s/h charges.  This includes the use of the return shipping label. The Return section in your account makes it easy to set up the return. You'll select the items you wish to return, let us know the reason you're returning the item, and get your return shipping label. To start the return process, head here. When we receive your return, we'll process a refund to your original form of payment for the price you paid for the merchandise minus S/H fee. 

Returns are accepted within 30 days from the shipped date. We accept returns for items that have not been worn, altered, washed, or damaged. While most items are eligible for return, items on Clearance are marked FINAL SALE in their product details. Clearance items are not eligible for return